What might a baseline implementation include in a ServiceNow instance?

A baseline implementation in a ServiceNow instance typically refers to the initial setup that includes essential functionalities and standard applications that come pre-installed with the platform. This initial set of installed applications forms the foundation of the ServiceNow environment, allowing organizations to leverage out-of-the-box capabilities before they start customizing or configuring based on their specific needs.

The baseline ensures that all users have access to the core functionalities necessary for service management, including incident management, problem management, change management, and other essential modules that are standard in ServiceNow. This foundational setup is crucial as it allows organizations to build upon the existing capabilities rather than starting from scratch.

In contrast, custom applications created by users, only user-created configurations, or access control settings configured by admins represent modifications or enhancements made after the baseline implementation. These aspects are important for tailoring the ServiceNow environment to specific organizational needs, but they are not part of what constitutes a baseline implementation.